Refund Policy

Refund Policy of Lvato.

Thank you for choosing Lvato for your web hosting needs. We strive to provide top-notch services and ensure customer satisfaction. However, we understand that circumstances may arise where you need to cancel your hosting plan and request a refund. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refund:
Refunds are applicable within the first 30 days of your initial purchase.
Only new customers are eligible for refunds. Renewals and upgrades are not eligible for refunds.
Refunds are only applicable to hosting fees. Domain registration fees, add-ons, and any other additional services are non-refundable.
Refunds will not be issued if your account has violated our Terms of Service or Acceptable Use Policy.

How to Request a Refund:
To request a refund, you must submit a ticket through our customer support portal or contact our billing department directly.
Your refund request must include your account username, invoice number, and a brief explanation for the refund.
Refunds will be processed within 7-10 business days of receiving your request.

Refund Process:
Upon approval of your refund request, the refund amount will be credited back to the original payment method used for the purchase.
Please note that depending on your financial institution, it may take additional time for the refund to reflect in your account.

Exceptions:
Refunds will not be provided for accounts that have been suspended or terminated due to violation of our Terms of Service or Acceptable Use Policy.
Refunds will not be issued for accounts that have used excessive server resources, resulting in disruption of service for other customers.

Cancellation:
If you wish to cancel your hosting account but are not eligible for a refund, you may do so at any time through our customer portal or by contacting our support team.
Upon cancellation, your hosting account will be deactivated, and all data associated with the account will be permanently deleted according to our data retention policy.

Changes to Refund Policy:
Lvato reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing our hosting services, you agree to abide by the terms outlined in this refund policy. If you have any questions or concerns regarding our refund policy, please contact our billing department for clarification. Thank you for choosing Lvato .

Lvato Refund Policy
Effective Date: 3/20/2024