Refund Policy

Refund Policy of Lvato.

Thank you for choosing Lvato for your web hosting needs. We strive to provide top-notch services and ensure customer satisfaction. However, we understand that circumstances may arise where you need to cancel your hosting plan and request a refund. Please read our refund policy carefully to understand your rights and responsibilities.

Eligibility for Refund

Refunds are applicable within the first 30 days of your initial purchase.
Only new customers are eligible for refunds. Renewals and upgrades are not eligible.
Refunds apply only to hosting fees.
Domain registration fees, add-ons, and additional services are non-refundable.
Refunds will not be issued if your account violates our Terms of Service or Acceptable Use Policy.

How to Request a Refund

Submit a ticket via the customer support portal or contact billing support directly.
Include your account username, invoice number, and reason for the refund request.
Refund requests are processed within 7–10 business days.

Refund Process

Approved refunds are credited to the original payment method used.
Processing time may vary depending on your financial institution.

Exceptions

No refunds for accounts suspended or terminated due to policy violations.
No refunds for excessive resource usage causing disruption to other users.

Cancellation Policy

You may cancel your hosting account anytime via the customer portal or support.
Upon cancellation, your account will be deactivated.
All associated data will be permanently deleted as per our data retention policy.

Changes to This Policy

Lvato reserves the right to modify or update this refund policy at any time without prior notice. Changes become effective immediately upon posting on our website.

By purchasing our hosting services, you agree to the terms outlined in this refund policy. If you have any questions or concerns, please contact our billing department. Thank you for choosing Lvato.

Effective Date: 3/20/2024